what is your replacement policy / guarantee?
Answer
We have a minimum 1 year replacement warranty for LEDs and a 6 month replacement policy for faulty compact fluorescent bulbs. Whether you have to pay to return the bulb to us depends on how long you have had it:
- we pay your return postage for faults reported within 30 calendar days of order. We usually ask you to return the faulty bulb for analysis.
- if you have a fault after 30 calendar days of order and within 1 year/6 months (365/180 days depending on bulb type) please return the faulty item to us quoting your name and order number and we will send a replacement free of charge to the same delivery address as on the original order. In this case you have to pay to send the faulty item to us; we pay our postage costs to send the replacement.
If you have bought and installed the bulbs for someone else then they can benefit from these policies, however they must quote the original order number and we will only ship to the original delivery address.
Some of our LEDs benefit from a longer period of cover - up to 3 years, the replacement procedure is the same.
Notes:
- the maximum number of faulty bulbs we will replace is the number on the original order
- our faulty exchange warranty/policy is not designed to offer insurance or mitigation against circumstances beyond our control such as faulty wiring, lightning, power surges, misuse etcetera
- these policies do not form part of our terms and conditions of sale and may be amended without notice. For example, we have twice extended the period of cover since we started trading and in both cases applied the longer period retrospectively.
- your statutory rights are not affected
