We have a minimum 1 year replacement warranty for all products. For the majority of our LEDs the warranty is 2 years or more; exceptions are clearly stated on the Product Details pages. Whether you have to pay to return the bulb to us depends on how long you have had it:

• if you have a fault after 30 calendar days of order and within the warranty period, depending on bulb type, please return the faulty item to us including a copy of your order/receipt or at the least quoting your name and order number and we will send a replacement free of charge to the same delivery address as on the original order. In this case you have to pay to send the faulty item to us; we pay our postage costs to send the replacement.
• we pay your return postage for faults reported within 30 calendar days of order. We usually ask you to return the faulty bulb for analysis and return to the factory.

If you have bought and installed the bulbs for someone else then they can benefit from these policies, however they must quote the original order number and we will only ship to the original delivery address.

Some of our LEDs benefit from a longer period of cover - up to 3 years, the replacement procedure is the same.

Notes:

• we will replace lamps that have failed. We will not replace lamps that have lost brightness except where the cause is component failure
• the maximum number of faulty bulbs we will replace is the number on the original order
• our faulty exchange warranty/policy is not designed to offer insurance or mitigation against circumstances beyond our control such as faulty wiring, lightning, power surges, misuse etcetera
• these policies do not form part of our terms and conditions of sale and may be amended without notice. For example, we have extended the period of cover three times since we started trading and in both cases applied the longer period retrospectively.
• your statutory rights are not affected