We want your experience of buying and using our products to be pleasant and painless. Our experience of internet sales has allowed us make a service commitment to our customers that we believe leads the industry.
We have a standard two year replacement warranty on LED bulbs. Where the warranty on a particular product differs this is noted on the product details page on our website. In some cases we offer a longer warranty, whilst for a few LED products the warranty is one year. Further details of our warranty policy can be found in FAQ.
We have a 30 day no quibble returns policy. Customers wishing to return products after inspecting them may do so at their cost. All products must be returned in their original packaging in saleable condition as originally supplied. Further details may be found in the FAQ.
We offer friendly technical advice about the use and suitability of our products by telephone or email.
Our pricing is competitive and fair but if you believe you can buy the same products at a lower price elsewhere please contact us. We will match the price and you will benefit from our service levels.
We offer a FREE Delivery option, typically by second class post and otherwise charge for P&P according to the weight of the order and delivery method as we believe this is the fairest policy to all customers.