Returns policy

We have a 30 day no quibble return policy. Return any item purchased in the previous 30 calendar days in its original, undamaged packaging and resalable condition and we will refund the cost of the goods and our postage and packing charge, if any. Your only cost is the cost of return postage.

Returns should include a marked up copy of the order/receipt stating the reason for the return and whether a refund or exchange is required plus any other information that might help us. The address for returns is:

Returns Dept.
Homewatt Limited
C1 Greenway Business Park
Winslow Road
Great Horwood
Bucks
MK17 0NP

 

No returns number is required but you must include a copy of the paperwork without which we are unable to process any returns.

Notes:

  • postage and packing will only be refunded where the entire order is returned
  • returns should reach us within 30 days of the order
  • ownership and risk remains with customers until we receive the goods back at our warehouse. Whilst we find Royal Mail to be very reliable, customers are advised to insure valuable consignments with Special Delivery
  • your statutory rights are not affected
  • we typically process returns within 48hrs but this can be longer during busy periods. In addition refunds can take 5 days to appear in your account. 

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